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RitaTee is operated by RITAJAD LLC. Our products are produced on demand through Mayzing. This policy explains how to request help with an order and does not restrict mandatory consumer rights.

Damaged, defective or incorrect products

Email support@ritatee.com promptly with your order number, a description of the issue and photographs of the item and packaging where possible. If the supplied product is damaged, misprinted or differs from your order, we will arrange an appropriate remedy, such as a replacement at no additional cost or a refund. Your legal remedies remain available even if a photograph cannot be provided.

Changes, sizing and personalization

Please check your size, colour, design, personalization and delivery address before ordering. Contact us immediately if you notice a mistake. Once production starts, changes or cancellation may no longer be possible, except where the law gives you a cancellation right.

We do not offer voluntary change-of-mind returns or exchanges for correctly supplied products. This includes selecting the wrong size or entering incorrect personalization. This restriction does not apply where mandatory consumer law gives you a right to return or cancel.

Statutory cancellation rights

Where applicable, consumers in the European Union have 14 days after delivery to notify us that they wish to withdraw from a qualifying online purchase. Products made to a customer's specifications or clearly personalized may be excluded. Printing a standard catalogue design after an order is placed does not, by itself, mean that all cancellation rights are excluded.

For a valid withdrawal, contact us at the email or mailing address below with your name, order number, delivery date and a clear statement that you wish to cancel. Return the goods within 14 days of notifying us, using the return instructions we provide. You pay the direct return postage for a change-of-mind withdrawal unless we agree otherwise or the law requires otherwise. We cover reasonable necessary return costs for defective or incorrectly supplied goods. No restocking fee applies to a statutory withdrawal.

We reimburse a valid statutory withdrawal, including the cost of our least expensive standard outbound delivery where required, within 14 days of notice. Where permitted, we may wait until the returned goods or proof of dispatch is received. A deduction may apply for loss in value caused by handling beyond what is necessary to inspect the goods. Other local statutory rights remain unaffected.

Missing orders

If an order does not arrive, contact us so we can investigate and provide the remedy due. For Standard or Express shipments, Mayzing's supplier process includes tracked losses and delivery more than five business days beyond the estimate. These supplier conditions do not limit your rights against RitaTee.

Return instructions and refunds

Do not send products directly to Mayzing or to our registered agent. Contact us for the appropriate return address and instructions. Our company mailing address is for correspondence; it is not an authorized product-return destination unless we confirm it for your case. Requesting instructions does not remove a statutory right to return.

Approved refunds are issued to the original payment method. We will confirm the amount and processing status; the time for a credit to appear depends on your payment provider.

Contact

RitaTee / RITAJAD LLC
support@ritatee.com
+1 406 479 2008
127 N Higgins Ave, Ste 307D #3062, Missoula, MT 59802-4486, United States